/ LEGAL
Terms
01
No Fix, No Fee
If the issue cannot be resolved, no charge will be made for the repair itself. However additional parts are have been purchased (e.g. cables, RAM) and callout fees are still applicable.
02
Callout fee
Home visits are subject to a £15 callout fee, which covers travel and diagnostic time and remains payable under the No Fix, No Fee policy, regardless of outcome. This does not include the cost of any parts already purchased or fitted, which remain chargeable regardless of outcome.
03
Pricing
Prices shown on the Services page are starting prices and don't include the home visit callout fee or any parts that may be needed to complete the repair. Where parts are required, the cost will always be agreed with you before proceeding.
04
Payment
Payment is due on completion of work. Where payment cannot be made on the day, an invoice will be issued with a 7-day payment window (e.g. invoice sent 17/08/2026, due 24/08/2026). Invoices are payable by bank transfer or cash.
05
Parts
Where a repair requires a part not already held in stock, this will be charged separately and agreed with the customer in advance.
06
Data & Liability
Repairs are carried out with reasonable care and skill, in line with the Consumer Rights Act 2015. You are responsible for backing up important data, files, or software beforehand, Brooks Tech Solutions is not liable for the loss of pre-existing data.
07
Damage & Devices
Brooks Tech Solutions is not liable for pre-existing faults or damage arising during or after the service, except where this results directly from a failure to exercise reasonable care and skill. Devices are stored securely, and only licensed software is used during any repair.
08
Warranty
All repairs are guaranteed for 30 days from completion. This does not cover new or unrelated issues, or damage caused after the repair by misuse, liquid, or physical impact.
09
Right to Cancel
You may have the right to cancel within 14 days under the Consumer Contracts Regulations. If work has already begun at your request, a charge may apply for work carried out up to that point.
10
Uncollected Devices
Devices should be collected within 30 days of notification. After 90 days, a storage fee may apply, or the device may be treated as abandoned following reasonable attempts to make contact.
11
Trading Details
Brooks Tech Solutions, trading name of Isaac Brooks. Based in Failsworth, Manchester. isaac.brooks@brookstech.co.uk
12
Referral Program
Refer someone new to Brooks Tech Solutions and get £5 off your next job once they've completed their first paid job. This credit is awarded once per referred person, for their first job only, not for every future job they book with me. There's no limit on how many different people you can refer, credit stacks up, but a maximum of £15 can be used on any single job. This applies to labour only, not parts or callout fees. Unused credit carries forward and is valid for 12 months. Credit has no cash value and cannot be exchanged or withdrawn. The referrer must be an existing customer and have customer data stored on Brooks Tech Solutions customer database.