Terms
No Fix, No Fee
If the issue cannot be resolved, no charge will be made for the repair itself.
Callout Fee
Home visits are subject to a £15 callout fee. This fee covers travel and diagnostic time and remains payable under the No Fix, No Fee policy, regardless of whether the issue is resolved.
Pricing
Prices shown on the Services page are starting prices. Costs may increase where additional parts are required (e.g. replacement cables, RAM, or other components), which will always be agreed with you before proceeding.
Payment
Payment is due upon completion of work.
Parts
Where a repair requires a part not already held in stock, this will be charged separately and agreed with the customer in advance.
Data and Privacy
Customer data and files are handled with care and are not accessed beyond what is necessary to complete the repair.
Liability and Data
While all reasonable care and skill are used during every repair, Brooks Tech Solutions is not liable for the loss of pre-existing data, files, or software. Customers are strongly advised to back up important data before any device is handed over for repair or before a home visit takes place.
Warranty on Repairs
All repairs are guaranteed for 30 days from completion. If the same issue recurs within this period, it will be fixed at no additional charge. This does not cover new or unrelated issues, or damage caused after the repair by misuse, liquid, or physical impact.
Right to Cancel
If you book a repair online or by message, you may have the right to cancel within 14 days under the Consumer Contracts Regulations. If work has already begun at your request within this period, a charge may apply for the work carried out up to the point of cancellation.
Consumer Rights
All work is carried out in line with the Consumer Rights Act 2015, meaning services are provided with reasonable care and skill, within a reasonable time, and at a reasonable price.
Complaints
If you’re ever unhappy with a repair, please get in touch directly so it can be put right. Every effort will be made to resolve any issue quickly and fairly.
Trading Details
Brooks Tech Solutions, trading name of Isaac Brooks. Based in Failsworth, Manchester. Contact: isaac.brooks@brookstech.co.uk